Terms and Conditions
Welcome to V Clean and Care Solution. By accessing or using our website, or related services (collectively, the “Platform”), you agree to these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our services.


1. Services and Platform Use

Eligibility

  • You must be at least 18 years old and capable of entering into a binding agreement to use our Platform.

Platform Usage

  • Our Platform connects users seeking cleaning services (“Customers”) with our trained service experts (“Service Providers”). V Clean and Care Solution does not outsource services to third-party providers; all services are handled by our in-house team.

User Accounts

  • To access certain features of the Platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account details and are liable for all activities under your account.

2. Booking Services

Online Booking

  • Customers can book cleaning services through our website or mobile app. Accurate and complete information regarding the service requirements is mandatory.

Offline Booking

  • Customers can also book services by contacting our customer support team. Our representatives will assist in finding suitable time slots for the requested services.

3. Customer and Service Provider Responsibilities

Customer Responsibilities

  • Provide accurate details about cleaning requirements.
  • Ensure access to the property at the agreed service time.

Service Provider Responsibilities

  • Perform services with skill and professionalism.
  • Adhere to safety standards and applicable regulations.

4. Corrections and Damage Liability

  • Correction Work: If you are unsatisfied with the service provided, notify us within 24 hours to avail of a free correction or rework.
  • Damage Liability: In the unlikely event of damage to household items or furniture, V Clean and Care Solution will compensate up to 20% of the job value. All claims must be reported within 24 hours of job completion.

5. Prohibited Activities

You agree not to engage in the following while using our Platform:

  • Violating laws or regulations.
  • Impersonating another person or entity.
  • Promoting illegal activities.
  • Uploading harmful content (e.g., malware).
  • Attempting unauthorized access to the Platform.

6. Payments and Fees

  • Payment is due upon service completion.
  • We partner with third-party payment processors for secure transactions. You agree to their terms when making payments via our Platform.

7. Intellectual Property

  • All Platform content, including text, logos, graphics, and software, is owned by V Clean and Care Solution and is protected under copyright laws. Unauthorized use of our content is prohibited.

8. Disclaimer and Limitation of Liability

  • Platform Use: The Platform is provided “as is” without warranties of any kind.
  • Service Quality: While we strive for excellence, V Clean and Care Solution does not guarantee uninterrupted or error-free services.
  • Liability: We are not liable for any incidental or consequential damages arising from your use of our Platform.

9. Termination of Services

  • Termination by You: You may terminate your account and stop using our Platform at any time.
  • Termination by Us: We may suspend or terminate your access to our Platform without notice if we believe you have violated these Terms.

10. General Provisions

  • Modifications: We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on the Platform and take effect immediately.
  • Severability: If any part of these Terms is deemed unenforceable, the remaining provisions will continue in effect.

Contact Us

For any questions or concerns regarding these Terms, please reach out to us: